• People who are 18 years old or more. • People who have the legal capacity and therefore the requirements to conclude autonomously purchase contracts that are legally binding. • People who have an active e-mail address • Credit card holders, pre-paid credit card holders and bank account holders from which it is possible to make international bank transfers.
No, it is not possible. The website is only for end-users.
Yes, IVO MILAN ships also to the countries outside the European Union. For the countries outside the European Union it ships with DHL and in Russia with SDA. The shipping costs are: EU countries / Vatican / San Marino / Switzerland: 10,00 € Extra EU countries with an order amount over 500,00 €: 10,00 € USA / Canada / Turkey with an order amount under 191,00 €: 20,00 € USA / Canada / Turkey with an order amount over 191,00 €: 30,00 € All other countries that are not USA / Canada / Turkey: Order amount under 191,00 €: 39,00 € Order amount over 191,00 €: 55,00 €
€ 10 carried out by UPS. Delivery lead times are about 1-3 working days.
None, because duty tax and levies are already included in the price of the item. Countries that are inside the European Union are the following: Austria, Belgium, Cyprus, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Rumania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.
VAT (IVA) will be deducted, at the applicable Italian rate for items exported to countries outside the European Union. Italian VAT (IVA) rates currently at 22%. All items are sold on a Delivery Duty Unpaid basis, so recipients outside of the EU may have to pay import duty or other taxes. IVO MILAN cannot be held liable for any import duties payable on orders made and recommends that all customers make themselves aware of such local charges before ordering. IVO MILAN can also not be held liable should local customs officials decide to hold or confiscate items for any reason.
We accept Visa, American Express, Mastercard and Diner’s Club.
Yes, you can pay by bank transfer or BACS payable to: Account name: IVO MILAN di Orlando Milan Via S. Lucia, 73 35139 Padova ITALY Bank details: BANCA SELLA Filiale di Padova 35100 Padova IBAN: IT69 H 03 2681 2100 0526 1563 5740 BIC (SWIFT) code SELBIT2BXXX
The availability of the goods you choose to put in the cart is always certain. When choosing an item, our system generates a box with available colours, then the available sizes and finally the quantity. If the system finds that one or more items that you have ticked are not available the transaction is immediately stopped and you cannot proceed to payment. The website is electronically synchronized with the shop stock system therefore the availability of each purchase is always guaranteed. Payment by credit card (VISA, MASTERCARD, AMERICAN EXPRESS, DINER’S CLUB) is carried out through our banking website which is secured by Encryption SSL certificate (128 bit). The bank will inform us of the successful transaction without passing us your card details.
By credit card: the parcel is shipped within next 24 hours, working days only. By bank transfer: the shipment will take place within the 8 following working days from order confirmation or as soon as your payment is credited on our account. Timescales are from time of dispatch and not from the time the order is placed.
Prices are indicated both including and excluding VAT. Prices including VAT are for residents in the European Union. Prices excluding VAT are for residents outside the European Union.
No, it is not possible. According to trade law, all the orders for IVO MILAN must be shipped with an invoice declaring the genuine value paid for each item.
You can use free conversion websites available online.
Yes, it is. The website is synchronized with the shop stock system, there is a 5 minute data update delay due to the internet speed connection.
No, it’s not. Website and shop stock system are synchronized therefore the availabilities are the same.
We need to check the availability with our supplier although it is usually unlikely they can supply it.
No, it’s not possible for the time being.
In the invoice we will report the full price and the discounted price together with the percentage of reduction applied.
Yes, it is sufficient to send an e-mail to shop@ivomilan.it and we will reply ASAP.
First of all, make sure the parcel is undamaged. In case it is damaged, add a note to the courier form stating “parcel damaged – items not checked yet” or something similar. In case the items inside the parcel are damaged due to transport, please do not hesitate to contact us by e-mail or by telephone. We will give you the necessary information for returning the items and replacing or refunding.
Yes, it is possible. Please contact our customer service at shop@ivomilan.it or call +39.049.87.84.818 and we will give you all the necessary information. We will offer a refund or exchange (if stock is available) on any unworn/unused goods (faulty or otherwise) within 28 days of dispatch. Please ensure ALL items are returned in their original packaging with their labels and safety seals intact, with original paperwork (invoice, advice note, etc) and with original accessories contained in the parcel.
The item will be replaced if available and with all original labels, safety seals, invoice, etc intact (see article/FAQ 21). The item will have to be returned within 10 days from the delivery date prior to telephone call (+39.049.87.84.818), fax (+39.049.66.30.36) or e-mail (shop@ivomilan.it). IVO MILAN will advise how to return the item and will advise the return authorization number. In case of manufacturing fault/defect, our supplier will replace it with the same model if available. We have the right to reject the claim in case the reason of return is not considered reasonable, genuine or due to customer’s misuse or negligence.
The customer must pay all shipping costs to return the items.
Yes, it is possible and this is our preferred option, provided that you return the item together with the receipt or invoice. In case you want to exchange the item with another product, please contact our customer service to agree the conditions.
To see the item from different angles, click on the arrows underneath the photo. By clicking on the box next to the arrows you can magnify the photos to full screen.
You can contact our customer service by telephone, fax and e-mail. Tel +39.049.87.84.818 Monday 15.30-19.30 Tuesday-Saturday 9.30-12.30 and 15.30-19.30 Fax +39.049.66.30.36 E-mail shop@ivomilan.it
Yes, you can. Click on the button “delete” next to the item you do not want and it will be deleted from the cart.
Yes, you can find it by clicking on the question mark symbol next to the size selection.
Yes, it is possible to cancel the contract within 10 working days from delivery date. No extra charges or fees are applied. See article/FAQ 8 for our return policy and the link to Terms and Conditions on the home page for our sale policy.
The website is designed so that it can be browsed intuitively. For any issues or comments, please do not hesitate to send us an e-mail to shop@ivomilan.it or commerce@ivomilan.it or by telephone +39.049.87.84.818.